Terms of service.

Last updated: October 1, 2026

Please read these Terms of Service ("Terms") carefully before booking or using any service offered by The Wig Repair Shop ("we," "us," or "our"), based in Calgary, Alberta, Canada. By booking a service or submitting a wig, you agree to these Terms.

1. Services

We provide professional wig repair, restoration, customization, styling, construction, and lace replacement services. All services are performed on human-hair wigs - virgin, raw, or previously coloured. We do not accept synthetic wigs. Services are listed with descriptions and starting prices on our website; the final price is confirmed at checkout.

2. Booking and Payment

Services are booked and paid for online via our booking page. Payment is collected in full at checkout in Canadian dollars (CAD) through our payment processor, Stripe. Your booking is confirmed once payment is successfully processed and you receive an order confirmation by email.

Add-on options (e.g., express turnaround, frontal customization upgrades, hairline customization, or wash-and-style) are priced separately and billed as individual line items at checkout. Fulfillment fees (courier service to and from the client or Canada-wide shipping) are also collected at checkout.

3. Turnaround Times

Estimated turnaround times are displayed on each service listing. These are business-day estimates from the date we receive your wig and are not guaranteed. Multiple submissions, high volume, or complex repairs may extend timelines. We will communicate any significant delays.

4. Drop-Off and Shipping

• Drop-off clients: Calgary drop-off instructions are shared by email after booking. Please package your wig securely with a note inside that includes your full name and order number.
• Courier clients: Courier to and from the client is selected as a package at checkout. We will confirm the next steps after your booking is received.
• Canada-wide courier: You are responsible for packaging your wig securely; we recommend insuring it for its value. Courier details are confirmed after checkout. We are not responsible for loss or damage during transit.
• Client-arranged courier: you arrange and pay your carrier for both delivery and return. You are responsible for packaging, tracking, and insurance until the carrier takes possession; we confirm the handoff details after booking. No TWRS courier fee is added.

5. Client Responsibilities

To ensure we can perform the requested service:

• Wigs submitted for repair or styling must be reasonably clean and free of excessive product build-up.
• You must accurately describe your wig's condition during booking. If the wig's actual condition differs materially from what was described, we may revise the price or decline the service.
• For construction and reconstruction services, you are responsible for supplying your own bundles and closure/frontal. We do not supply hair.
• For lace replacement services, you are responsible for supplying the replacement lace.

6. Assessment and Additional Work

If we discover unexpected damage or requirements during the service, we will contact you for approval before proceeding with any additional work or cost.

Some services are quoted only after we have reviewed your unit (for example, custom colouring). We confirm the price in writing after your consultation or assessment, and work begins once you approve the price.

Consultations (CAD $35 for 30 minutes) are paid in advance. If you go ahead with a service, the consultation fee becomes a credit on your order; for a consultation with no booking it is non-refundable, as it covers the reserved consultation time.

If we determine we cannot perform your service - for example, if the wig is synthetic or its condition is outside our scope - we return your wig and refund the amounts you paid for the service, including any consultation credit applied to it. Fulfilment fees for a courier already dispatched are not refunded.

7. Refunds and Cancellations

Due to the hands-on nature of wig care, we do not offer refunds once work has commenced. If you wish to cancel before we have begun work, please contact us within 24 hours of booking at info@thewigrepairshop.ca and we will process a full refund. Cancellations requested after 24 hours but before work has begun are reviewed individually; approved refunds are issued to your original payment method.

Fulfillment fees (courier service to and from the client or return shipping) are non-refundable once the courier service has been dispatched.

We guarantee our craftsmanship. If you are unsatisfied with the result, please contact us within 5 business days of receiving your wig so we can assess and address your concern.

8. Limitation of Liability

Our liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not liable for pre-existing damage, normal wear and tear, or damage caused by improper storage or handling after the wig has been returned to you.

In the unlikely event of loss or damage caused by us during the service, our liability is limited to the fair market value of the wig at the time it was submitted, not to exceed the original purchase price.

9. Intellectual Property

All content on our website - including text, images, graphics, and design - is owned by or licensed to The Wig Repair Shop. You may not reproduce, distribute, or use our content without prior written permission.

10. Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Alberta.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted with a revised "Last updated" date. Continued use of our services after updates are posted constitutes your acceptance of the revised Terms.

12. Contact

Questions about these Terms? Reach us at: The Wig Repair Shop, Calgary, Alberta, Canada, info@thewigrepairshop.ca.